At Elliot Adventures, we are committed to ensuring your satisfaction with our travel accessories, fishing gear, and hiking products. Please read our policy carefully to understand how returns and refunds are handled.
1. Cash on Delivery Orders
All orders from Elliot Adventures are fulfilled on a cash on delivery (COD) basis. Payment is collected at the time of delivery.
2. Inspection Upon Delivery
We encourage you to inspect your products immediately upon delivery. If you notice any damage, defect, or discrepancy, please inform the delivery personnel before accepting the package.
3. Eligibility for Returns
Returns are accepted under the following conditions:
- The product is defective or damaged during delivery.
- The wrong product was delivered.
- The product does not match the description provided on our website.
Products must be in their original packaging and condition to qualify for a return.
4. Return Process
To initiate a return, please contact us at [email protected] within 7 days of delivery. Provide your order details and a description of the issue. Our team will guide you through the return process.
5. Refunds
Refunds are issued after we receive and inspect the returned product.
6. Non-Returnable Items
Certain products are non-returnable unless defective or damaged. This includes:
- Products damaged due to misuse or negligence
- Products without original packaging
- Items that are personalized or customized
7. Contact Us
For any questions, concerns, or assistance with returns and refunds, please reach out to us at [email protected].